Parents of children with disabilities and individuals who live with disabilities have for many years expressed frustration with the lack of public transport available that is accessible and the lack of understanding and information some people who work at the coal face have in terms of providing quality customer services for people who have learning and/or physical disabilities.
The SILC Charitable Trust congratulates CCS and Bay Hopper for providing an opportunity for people who require accessible buses for wheelchairs, push chairs and other mobility aids to go to Red Square on Tuesday the 3rd December between 11am and 1pm to try out Bay Hopper’s accessible buses.
Terese Germon, CEO of SILC said “For over 20 years since SILC was founded we have been challenged by transport and public access issues when supporting people who use wheelchairs and mobility aids in the community.
“We absolutely agree with the Minister’s comments that public transport staff need to be given more training to ensure disabled passengers and people with children and push chairs are not discriminated against.
“Unfortunately there is a belief out there that “one size fits all” in terms of customer service and that just isn’t the case.Training services that specialise in working with people who live with disability is essential, not just in the public transport area, but also in banks, retail services, taxis, central and local government services and the list goes on.For too long these essential services have believed in the “one size fits all” approach to customer service and it just does not work.”
SILC Ltd in collaboration with SwitchedOn have developed a training package “Making a Difference” that offers training services to frontline staff and volunteers that have contact with people who live with disabilities.Whether the disability is physical or a learning disability, frontline staff need to feel confident they can provide informed, appropriate and respectful customer service to people who don’t fit in the “one size fits all” box.
Terese says “ So regardless of whether the business is a bus company or a specialised disability support service SwitchedOn training can add real value to the operation and, more importantly, to the lives of the people who are your customers.”